Contact

Phone Support

+86 185-7675-0095

Available daily for order assistance, product questions, and general support.

Email Support

[email protected]

We typically respond within a few hours.

Business Hours

Customer Support: 24/7
Order Processing: Monday – Friday
Shipping: Daily dispatch (excluding public holidays)

If you have a question, please contact customer service below.

Call +86 185 7675 0095

Email customer service

24/7 Customer Care

Order tracking

Product verification (QR code checks)

Flavour or device recommendations

Returns and delivery concerns

Account or checkout issues

Keep in touch

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Order & Shipping Enquiries

For order-related questions—including delivery status, tracking updates, address corrections, or dispatch information—please include your Order Number in your message so we can assist you quickly.

You can also track your order anytime via the link in your confirmation email.

Product Verification

All devices sold at IGET-Shops are sourced directly from verified manufacturers.
If you want to confirm authenticity, simply visit our site’s verification section and scan the QR code provided with your device.

If you have trouble verifying your vape, our team can help manually check it.

Returns & Issues

If your device arrives damaged, defective, or not performing as expected, please contact us within 48 hours of delivery with:

Your order number
A brief description of the issue
Photos or a short video (if applicable)

We’ll work with you quickly to resolve the issue in line with our customer-first guarantee.

Our Promise to You

As Australia’s trusted online vape shop, we’re dedicated to:

Providing 100% authentic IGET vapes
Ensuring fast nationwide shipping
Maintaining 100% secure payment processes
Offering trackable orders with full transparency
Supporting customers with responsive, reliable care

If you have any questions—big or small—we’re here to help.